These Terms of Service ("Terms") govern your use of the Andron workflow automation platform and related services (collectively, the "Service") provided by AI Crafters Solutions, SLU ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Service.

Our Privacy Policy forms part of these Terms.

1. Agreement to terms

These Terms include provisions that limit our liability and require disputes to be resolved through arbitration. Please read them carefully. By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Business use only

The Service is intended solely for business and professional use. By using the Service, you represent that you are acting in a business capacity. Consumer protection laws do not apply to your use of the Service.

3. Use of service

Eligibility

To use our Service, you must:

Be at least 18 years old
Have the legal capacity to enter into binding agreements
Provide accurate and complete registration information
Comply with all applicable laws and regulations

Account registration

When creating an account, you agree to:

Provide truthful and accurate information
Maintain and update your account information
Accept responsibility for all activities under your account
Keep your login credentials confidential

Account security

You are responsible for maintaining the security of your account, including using strong passwords and enabling multi-factor authentication when available.

4. Prohibited uses

You agree not to use our Service for:

Illegal activities, including money laundering, fraud, or terrorist financing
Malicious automation, spam distribution, or phishing
Reverse engineering our software or attempting unauthorized access
Copyright, trademark, or patent infringement
Any activity that violates the rights of others
Excessive system load, abuse, or actions that degrade service performance
Scraping, crawling, or benchmarking without prior written consent
Reselling, white-labeling, or redistributing the Service without permission
Interference with security features, infrastructure, or other users' access
Circumventing usage limits or credit restrictions

We reserve the right to terminate accounts that violate these prohibitions without notice or refund.

5. AI and automation disclaimer

You acknowledge that workflows and AI-generated outputs may be incorrect, incomplete, or produce unintended results. You are solely responsible for reviewing and validating all outputs and actions executed through the Service. We do not guarantee accuracy, reliability, or suitability for any particular purpose.

AI models integrated with the Service (including but not limited to OpenAI, Anthropic Claude, and others) are provided by third parties. We are not responsible for the content, accuracy, or availability of AI-generated responses.

6. Third-party services

The Service may integrate with third-party platforms including but not limited to Google Workspace, Slack, Twilio, Shopify, and others. We are not responsible for third-party services, their availability, security, data handling practices, or any changes they make to their services.

Your use of third-party services is governed by their respective terms and privacy policies. You are responsible for ensuring your use of integrations complies with applicable third-party terms.

7. Data protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR). To the extent we act as a data processor on your behalf, we will process personal data only as necessary to provide the Service and in accordance with a Data Processing Agreement (DPA), available upon request.

You are responsible for ensuring that your use of the Service complies with applicable data protection laws, including obtaining necessary consents for processing personal data through workflows.

8. Intellectual property

Our rights

The Service and all related technology, software, and content are owned by AI Crafters Solutions, SLU and protected by copyright, trademark, and patent laws.

Your rights

You retain ownership of the content you create and store in our Service, including workflow definitions, data processed through your workflows, and custom integrations.

License grants

We grant you a limited, non-exclusive, non-transferable license to use our Service during your subscription period. You grant us a license to use your content solely to provide the Service.

9. Payment terms

Pricing

We offer three subscription tiers:

Starter (€99/month): 5,000 credits, 500-1,000 simple workflows/mo, all 40+ action nodes, email & chat support
Professional (€149/month): 10,000 credits, 1,000-2,000 simple workflows/mo, priority support, advanced analytics
Enterprise (Custom): Tailored plans with custom credit allocation and dedicated support

Credit system

Each workflow run consumes credits based on complexity. Credits are allocated monthly and do not roll over. Unused credits expire at the end of each billing period and have no cash value.

Billing and renewal

Subscriptions are billed in advance on a monthly basis and automatically renew unless canceled before the next billing date. All fees are exclusive of applicable taxes, including VAT, which will be added where required by law.

We may change pricing with at least 30 days' notice. Continued use of the Service after price changes take effect constitutes acceptance of the new pricing.

Invoices will be delivered electronically to the email address associated with your account.

Late payment

If payment is not received when due, we may suspend or restrict access to the Service until payment is received. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

Refunds

Except as required by applicable law, all fees are non-refundable. Service credits have no cash value and cannot be exchanged, transferred, or refunded.

10. Service availability

We target 99.9% uptime availability for the Service. This uptime target is a goal, not a guarantee, and your sole remedy for availability issues is as set forth in these Terms.

The uptime target excludes scheduled maintenance (for which we will provide advance notice when exceeding 2 hours), force majeure events, issues caused by third-party providers, and issues resulting from your actions or equipment.

11. Limitation of liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data loss, business interruption, or service interruptions.

Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim, or €100, whichever is greater.

Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless AI Crafters Solutions, SLU, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Your use of the Service in violation of these Terms
Your content or data processed through the Service
Your violation of applicable laws or third-party rights
Your use of third-party integrations

13. Termination

By you

You may terminate your account at any time through your account settings. Termination will take effect at the end of your current billing period.

By us

We may terminate or suspend your account immediately and without notice if you violate these Terms, engage in fraudulent activities, fail to pay outstanding fees, or if required by law.

Effect of termination

After termination, your data will be retained for 30 days for possible restoration, then permanently deleted. You remain responsible for any fees incurred prior to termination.

14. Dispute resolution

Governing law

These Terms are governed by the laws of Andorra, without regard to conflict of law principles.

Informal resolution

Before filing a legal claim, you agree to contact us at legal@andron.ai to seek informal resolution. We will attempt to resolve disputes within 30 days.

Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in Andorra. Note: Arbitration and class action waivers may have limited enforceability for EU consumers.

Class action waiver

To the extent permitted by law, you waive the right to participate in class action lawsuits against us.

15. Modifications to terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or through the Service at least 30 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

16. Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17. General provisions

Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service
Severability: If any provision is found unenforceable, the remaining provisions remain in full effect
Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction
Waiver: Our failure to enforce any right or provision does not waive our ability to enforce it later
No third-party beneficiaries: These Terms do not create any third-party beneficiary rights

18. Survival

The following sections survive termination of these Terms: Intellectual Property, AI and Automation Disclaimer, Third-Party Services, Data Protection, Payment Terms (for amounts owed), Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

19. Contact information

Legal inquiries: legal@andron.ai
General support: support@andron.ai