Terms of Service
Contents
1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the ANDRON workflow automation platform and related services (collectively, the "Service") provided by AI CRAFTERS SOLUTIONS, SLU ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Service.
Important: These Terms include provisions that limit our liability and require disputes to be resolved through arbitration. Please read them carefully.
2. Use of Service
Eligibility
To use our Service, you must:
- Be at least 18 years old, or 16 years old with parental or guardian consent
- Have the legal capacity to enter into binding agreements
- Provide accurate and complete registration information
- Comply with all applicable laws and regulations
Account Registration
When creating an account, you agree to:
- Provide truthful and accurate information
- Maintain and update your account information
- Use your real name and business information
- Accept responsibility for all activities under your account
Account Security
You are responsible for maintaining the security of your account:
- Keep your login credentials confidential
- Use strong, unique passwords
- Enable multi-factor authentication when available
- Notify us immediately of any unauthorized access
Acceptable Use Policy
You may use our Service for lawful business purposes in accordance with these Terms. You must use the Service in a manner consistent with any applicable laws, regulations, and generally accepted practices in your jurisdiction.
3. Prohibited Uses
You agree not to use our Service for any of the following prohibited activities:
🚫 Illegal Activities
- • Violating laws or regulations
- • Money laundering or fraud
- • Terrorist financing
- • Drug trafficking
⚠️ Harmful Automation
- • Malicious bot creation
- • Spam distribution
- • Phishing or social engineering
- • Automated harassment
🔧 System Abuse
- • Reverse engineering our software
- • Attempting to gain unauthorized access
- • Overloading our systems
- • Circumventing rate limits
©️ IP Violation
- • Copyright infringement
- • Trademark violations
- • Trade secret theft
- • Patent infringement
Enforcement: We reserve the right to investigate and take appropriate action against users who violate these prohibitions, including account suspension or termination.
4. Intellectual Property
Our Intellectual Property Rights
The Service and all related technology, software, and content are owned by AI CRAFTERS SOLUTIONS, SLU and protected by:
- Copyright, trademark, and patent laws
- Trade secret and confidentiality protections
- International intellectual property treaties
- Other applicable laws and regulations
Your Content Rights
You retain ownership of the content you create and store in our Service, including:
- Workflow definitions and configurations
- Data processed through your workflows
- Custom integrations and scripts
- Files uploaded to our platform
License Grants
License to You
We grant you a limited, non-exclusive, non-transferable license to use our Service in accordance with these Terms during your subscription period.
License to Us
You grant us a license to use your content solely to provide the Service, including hosting, processing, and backing up your data.
Feedback
Any suggestions, feedback, or ideas you provide about our Service become our property and may be used to improve our platform without compensation to you.
5. Payment Terms
Pricing and Billing
We offer three subscription tiers:
- Free Forever: €0/month - Includes 1,000 credits (up to 500 workflow runs), unlimited workflows, 5 GB storage, basic AI models, 5 team members, and community support
- Pro: €20/month - Includes 10,000 credits (up to 5,000 workflow runs), unlimited workflows, 20 GB storage, latest AI models, 5 team members, and email support
- Enterprise: Custom pricing - Tailored plans with custom credits, storage, unlimited team members, priority support, and custom integrations
Billing occurs monthly for paid plans. All prices are in EUR and exclude applicable taxes.
Credit System
We use a credit-based system for tracking usage:
- Each workflow run consumes approximately 2 credits (may vary based on complexity)
- Credits are allocated monthly based on your subscription tier
- Credit balance is displayed in your dashboard
- Low credit notifications help prevent service interruption
- Unused credits do not roll over to the next month
- Additional credits can be purchased separately if needed
Refunds
Refunds are generally not provided for consumed services, but we may offer refunds at our discretion for:
- Service outages exceeding our SLA commitments
- Billing errors or duplicate charges
- Unused credits on closed accounts (within 30 days)
Taxes
You are responsible for any applicable taxes, duties, or fees related to your use of our Service. We may collect applicable taxes based on your billing address and local tax requirements.
6. Service Availability
Uptime Commitment
We strive to maintain 99.9% uptime availability, calculated monthly. This excludes:
- Scheduled maintenance windows (announced in advance)
- Force majeure events beyond our control
- Issues caused by third-party service providers
- Downtime due to user-initiated actions
Maintenance Windows
We perform scheduled maintenance during low-usage periods and will provide at least 24 hours advance notice for any planned downtime exceeding 2 hours.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our Service with reasonable notice. We will make commercially reasonable efforts to minimize disruption to your workflows.
7. Limitation of Liability
IMPORTANT LEGAL NOTICE - PLEASE READ CAREFULLY
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.
In no event shall AI CRAFTERS SOLUTIONS, SLU be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, or business opportunities
- Data loss or corruption
- Service interruptions or downtime
- Third-party integration failures
- Security breaches not caused by our negligence
Limitation Cap: Our total liability for any claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
8. Indemnification
You agree to indemnify, defend, and hold harmless Andron 2.0 and our officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Service in violation of these Terms
- Your content or data processed through our platform
- Your violation of applicable laws or regulations
- Infringement of third-party intellectual property rights
- Your negligent or wrongful conduct
This indemnification obligation survives termination of your account and these Terms.
9. Termination
Termination by You
You may terminate your account at any time through your account settings. Upon termination, you will lose access to the Service and your data will be deleted according to our data retention policy.
Termination by Us
We may terminate or suspend your account immediately, without prior notice, if you:
- Violate these Terms or our acceptable use policy
- Engage in fraudulent or illegal activities
- Fail to pay outstanding fees after 30 days notice
- Pose a security risk to our platform or other users
Effect of Termination
Data Retention: After account termination, your data will be retained for 30 days for possible account restoration. After this period, all data will be permanently deleted.
10. Dispute Resolution
Governing Law
These Terms are governed by the laws of Andorra, without regard to conflict of law principles. Any legal action must be brought in the courts of Andorra.
Arbitration
Most disputes can be resolved informally. Before filing a legal claim, you agree to:
- Contact us at [email protected] to seek informal resolution
- Provide a detailed description of the dispute and desired resolution
- Allow 30 days for us to respond and attempt resolution
If informal resolution fails, disputes will be resolved through binding arbitration administered by the American Arbitration Association.
Class Action Waiver
Important: You waive the right to participate in class action lawsuits or class-wide arbitrations against us. Disputes must be resolved individually.
11. General Provisions
Entire Agreement
These Terms constitute the entire agreement between you and us regarding the Service.
Severability
If any provision is found unenforceable, the remaining Terms will remain in full force.
Assignment
You may not assign these Terms without our consent. We may assign them freely.
Waiver
Our failure to enforce any right doesn't waive our ability to enforce it later.
12. Contact Information
If you have questions about these Terms or need to contact us for legal matters:
Legal Team: [email protected]
General Support: [email protected]
Address: AI CRAFTERS SOLUTIONS, SLU
AV.DE LES NACIONS UNIDES 40
ESCALDES ENGORDANY ANDORRA AD700
Acceptance Reference: By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.