Privacy Policy
Contents
1. Introduction
At AI CRAFTERS SOLUTIONS, SLU, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workflow automation platform and related services.
By using Andron, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Account Information
When you create an account, we collect:
- Full name and email address
- Company name and organization details
- Profile information and preferences
- Authentication credentials
Usage Data
We automatically collect information about how you interact with our platform:
- Workflow definitions and execution logs
- Feature usage and interaction patterns
- Performance metrics and error reports
- API calls and integration usage
Technical Data
To provide and improve our services, we collect:
- IP addresses and geolocation data
- Browser type, version, and operating system
- Device identifiers and specifications
- Network connection information
Payment Information
Payment information is processed securely by our third-party payment processors. We do not store complete credit card numbers or sensitive payment details on our servers.
3. How We Use Your Information
Service Provision and Improvement
- Execute and manage your workflows
- Provide technical support and customer service
- Improve platform performance and reliability
- Develop new features and functionality
Communication and Support
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Provide educational content and best practices
- Send marketing communications (with your consent)
Security and Fraud Prevention
- Monitor for suspicious activities and unauthorized access
- Verify user identity and prevent fraud
- Enforce our Terms of Service
- Protect the rights and safety of our users
Legal Compliance
We process your information to comply with applicable laws, regulations, and legal proceedings, including responding to government requests and court orders.
4. Data Sharing
Service Providers
We share information with trusted service providers who help us operate our platform:
- Cloud infrastructure providers (AWS, Supabase)
- Authentication services (Clerk)
- Payment processors and billing providers
- Analytics and monitoring services
- Customer support platforms
Legal Requirements
We may disclose your information when required by law, such as in response to subpoenas, court orders, or government investigations, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as integrations with external services within your workflows.
5. Data Security
We implement comprehensive security measures to protect your information:
🔐 Encryption
Data encryption in transit (TLS) and at rest (AES-256)
🛡️ Access Controls
Role-based access control and multi-factor authentication
📋 Regular Audits
Security assessments and compliance monitoring
🚨 Incident Response
24/7 monitoring and rapid incident response procedures
6. Your Rights
You have the following rights regarding your personal information:
Access and Portability
Request access to your data and receive a copy in a structured, machine-readable format.
Correction
Update or correct inaccurate personal information in your account.
Deletion
Request deletion of your personal information, subject to legal and operational requirements.
Opt-Out
Unsubscribe from marketing communications and object to certain data processing activities.
Note: To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Active Accounts: Data is retained while your account remains active
- Account Closure: Most data is deleted within 30 days of account closure
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Backup Systems: Data in backup systems is deleted according to our backup retention schedule
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers:
- EU-US Data Privacy Framework compliance
- Standard Contractual Clauses with service providers
- Adequacy decisions by regulatory authorities
- Your explicit consent where required
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Post the updated policy on this page
- Update the "Last Updated" date
- Notify you via email for material changes
- Provide notice within our platform interface
Your continued use of our services after the effective date of any changes constitutes acceptance of the revised Privacy Policy.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: AI CRAFTERS SOLUTIONS, SLU
AV.DE LES NACIONS UNIDES 40
ESCALDES ENGORDANY ANDORRA AD700
We will respond to your inquiry within 30 business days.